Privacy Policy
Last updated: April 2026
Shiraz Safe Electrical respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote, book services, or otherwise deal with us.
1. Who we are
Shiraz Safe Electrical
[Stretford, Manchester, M15 4FU]
Email: Shirazsafe.electrical@outlook.com
Phone: 07311851118
For the purpose of data protection law, Shiraz Safe Electrical is the data controller of the personal data described in this Privacy Policy.
2. The personal data we collect
We may collect and process the following personal data:
your name;
your phone number;
your email address;
your postal address or property address;
details about the work you need, including enquiry and quotation information;
records of messages, emails, calls and other correspondence with you;
billing, invoice and payment-related information;
technical website data such as IP address, browser type, device information and website usage data;
cookie and tracking data, where used on the website;
any other information you choose to send to us.
We only collect personal data that is relevant to our business and the services we provide.
3. How we collect your data
We may collect your personal data:
when you complete a contact form on our website;
when you call, email or message us;
when you request a quote or book electrical services;
when you interact with our website;
when you provide information during the course of our work with you;
from cookies and similar technologies used on the website, where applicable.
4. How we use your personal data
We use your personal data to:
respond to enquiries and provide quotations;
arrange appointments and carry out electrical services;
manage customer relationships and communications;
issue invoices, process payments and keep financial records;
maintain internal records of work completed and customer history;
improve the website, its functionality and user experience;
keep the website secure and help prevent fraud or misuse;
comply with legal, tax, accounting and regulatory obligations;
send service updates or marketing communications, where you have agreed to receive them or where we are otherwise permitted to do so by law.
5. Our lawful bases for processing
We process personal data on one or more of the following lawful bases:
Contract – where processing is necessary to provide a quote, arrange work, or deliver our services to you.
Steps before entering into a contract – where you contact us asking for pricing or service information.
Legal obligation – where we need to keep records or disclose information to comply with legal or regulatory duties.
Legitimate interests – where it is necessary for the running, protection and improvement of our business, provided your rights and interests do not override those interests.
Consent – where we rely on your permission, for example for optional cookies or certain marketing communications.
6. Who we may share your data with
We may share your personal data where necessary with:
website hosting, IT and email service providers;
payment processors, accountants and bookkeepers;
professional advisers such as legal or insurance advisers;
subcontractors or suppliers where needed to deliver services;
regulators, government bodies, law enforcement or courts where required by law.
We do not sell your personal data.
7. International transfers
Some of our service providers may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure your personal data is protected and handled lawfully, including by using appropriate safeguards where required.
8. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax and record-keeping requirements.
As a general guide:
enquiry data that does not lead to work may be kept for up to 12 months;
customer, quotation, invoice and job records may be kept for up to 6 years after the end of the relevant job or customer relationship;
marketing records may be kept until you unsubscribe or withdraw consent;
technical website and analytics data may be kept in line with the settings of the relevant website tools.
Where we no longer need personal data, we will securely delete or anonymise it.
9. Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work properly, improve performance, remember preferences, and understand how visitors use the site.
Some cookies may be strictly necessary for the operation of the website. Where we use non-essential cookies or similar technologies, such as optional analytics or marketing cookies, we will ask for consent where required before placing them on your device. The ICO says cookie rules are covered by PECR, and organisations must provide clear information and an appropriate means of consenting for cookies that are not strictly necessary. It also says valid cookie consent must be freely given, specific, informed, and given through a clear positive action.
You can also control cookies through your browser settings. If you use a cookie banner on the website, the banner and any separate cookie notice should match the tools actually used on your site.
10. Data security
We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
11. Your data protection rights
Depending on the circumstances and the lawful basis we rely on, you may have the right to:
request access to your personal data;
ask us to correct inaccurate or incomplete data;
ask us to erase your personal data;
ask us to restrict how we use your data;
object to certain processing;
ask for a copy of your data in a portable format;
withdraw consent at any time where we rely on consent.
ICO guidance says people must be told about their rights, retention, recipients, lawful basis, and complaint rights, and that the right to withdraw consent must be explained where consent is used. The ICO also says consent should be as easy to withdraw as it is to give.
To exercise any of these rights, please contact us using the details set out above.
12. Complaints
If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. The ICO lists the right to lodge a complaint as part of the privacy information organisations should provide.
13. Third-party links
Our website may contain links to other websites. If you follow a link to any third-party website, that site will have its own privacy policy and we are not responsible for its content or data practices.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. Any updated version will be posted on this page with a revised “Last updated” date.